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Processing time

 

The time I need to prepare an order for shipping varies. For details, see individual items.

 

Estimated shipping times

 

North America: 6-10 business days
Europe: 10-30 business days
Australia, New Zealand and Oceania: 10-30 business days
Asia Pacific: 10-30 business days
I’ll do my best to meet these shipping estimates, but can’t guarantee them. Actual delivery time will depend on the shipping method you choose.

 

Customs and import taxes

 

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
I gladly accept exchanges

 

Just contact me within: 5 days of delivery
Ship items back to me within: 14 days of delivery

 

I don’t accept returns or cancellations

 

But please contact me if you have any problems with your order.

 

The following items can’t be returned or exchanged

 

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

 

Conditions of return

 

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
I will only use your shipping and billing address, and contact information
  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)
Frequently asked questions

Custom and personalized orders

Yes! We specialize in custom items. Please send photos of the elements you would like to see on your dress. Note: We are an online business. Therefore, if you are ordering a made to measure item, we will make this to within 0.5″ each side of bust, waist and hips (unless free size), as this allows the customer close enough fitting to make final fitting much easier. Due to the online nature of my shop, we do not offer final fittings. These should be done locally when you are actually standing in front of the seamstress doing your alterations.

 

Sizing details

We have a standard size chart that also lists US, UK and EU sizes as well. Please ask for the chart and I will send it to you!

Ordering a custom size/bespoke option? I will send you my measuring guide and chart upon purchase of item.

 

Gift wrapping and packaging

We take considerable care to wrap your package for shipping. Regardless of size, we always ship in boxes to ensure your item does not get accidentally crushed while in transit. Please keep in mind, we are offering our items at very low prices. This means sturdy but no frills packaging.

 

Wholesale availability

Yes. We do offer wholesale opportunities. Restrictions do apply, please enquire via Etsy conversation app.

 

Custom and personalized orders

Dresses made to within 1″ of measurements are considered within specification. Final fittings are the customers responsibility and our low prices reflect this. We build dresses, we don’t alter dresses. If for some reason your dress is not within specifications, please contact us immediately for a resolution.

 

What’s the Return/Exchange Policy – If it doesn’t work, I wouldn’t want to keep it.

My items are crafted by hand with a great deal of pride and effort. We do not accept returns except when the item does not meet specification. We gladly do one time exchanges for items of equal or greater value. Custom made, custom size or on sale items are final sale. In an exchange, customer pays difference and is responsible for all shipping to/from as well as any customs,duty or import fees.

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L'AmeiBridal